Policies & Guidelines
Clear expectations for a positive, safe, and supportive yoga experience.
Scheduling & Booking
Sessions are scheduled after your free 15-minute intro call, where we discuss goals, health considerations, and preferred times. For safety, your first in-home session will be confirmed only after one of the following is completed:a brief Zoom/video call or a quick in-person meet in a public place (coffee shop/library lobby). This step protects both client and instructor and helps us align expectations.
We offer flexible scheduling across Apex, Cary, Holly Springs, Morrisville, Raleigh, Durham, and Chapel Hill. Most clients book weekly sessions for consistent progress.
Once booked, you’ll receive an email confirmation with the date, time, and any preparation tips.
Cancellation & Rescheduling
24-Hour Notice: Please cancel or reschedule at least 24 hours in advance so we can offer the time to another client.
Late Cancellations: Cancellations with less than 24 hours notice may be charged the full session fee. We understand emergencies happen—please let us know if something unexpected occurs.
No-Shows: Missed sessions without notice are charged in full.
Late Arrival
If you’re running late, please text or call. Sessions end at the scheduled time to respect subsequent appointments.
We aim to arrive 5–10 minutes early to set up and begin on time.
Safety Guidelines
Your safety is our priority. All sessions are tailored to your current abilities and health status.
Health Disclosure: Please inform us of any injuries, medical conditions, medications, or recent surgeries before your first session and update us if anything changes.
Listen to Your Body: You are always in control. If something doesn’t feel right, stop and tell us—we’ll modify or skip poses.
Home Environment: Ensure a clear practice space; secure pets if needed. A yoga mat and open floor area are ideal.
Prenatal & Postnatal Clients
Medical Clearance: Please consult your healthcare provider before starting prenatal or postnatal yoga and share any restrictions.
Trimester Adjustments: Sessions are adapted for each trimester. If you experience discomfort, dizziness, bleeding, or other concerning symptoms, stop and seek medical advice.
Postnatal Timeline: Typically 6–8 weeks after vaginal birth and 8–12 weeks after cesarean birth (with doctor approval).
Senior Clients
Focus on balance, mobility, and fall-prevention with gentle pacing and prop support.
Please share relevant conditions (arthritis, osteoporosis, heart conditions, etc.) so we can tailor your practice safely.
Family members or caregivers are welcome to be present during sessions.
Bundles & Payment
We offer session bundles (Starter, Momentum, Renew, Online Flex). Pricing is confirmed after your intro call based on location and needs.
- 4-Session Pack: valid 6 weeks (42 days)
- 8-Session Pack: valid 3 months (90 days)
- 12-Session Pack: valid 6 months (180 days)
These windows encourage a weekly cadence. Extensions may be approved in writing for travel/medical reasons.
Refunds / Transfers: Unused sessions are non-refundable, but may be transferred to family or friends. Contact us and we’ll document the change.
Family & Minors
Family yoga sessions include children with a parent or guardian present. We do not offer unsupervised sessions for minors.
Kids are free: Children age 12 and under may join family yoga at no additional cost.
Privacy & Confidentiality
Your personal and health information is confidential and used only to provide safe, effective instruction.
We don’t share your information without consent, except as required by law.
Testimonials and photos are shared only with your written permission.
Assumption of Risk & Liability
Yoga involves physical activity and inherent risks. By participating, you acknowledge you are doing so voluntarily and assume responsibility for your well-being.
Flow Fusion Wellness and its instructors are not liable for injuries or health issues that may arise. Always consult your healthcare provider before starting any new exercise program.
Questions?
If you have questions about our policies or need clarification, please reach out via our contact form or email info@flowfusionwellness.com.